Terms of Use

1. Service provider

My Velvet Secret is an online service provided by Grafeio, Miran Vugrinski s.p., Regentova ulica 20, 2000 Maribor, Slovenia, business registration number 7584474000, tax number 83235256. The company is not registered for VAT, so no VAT is charged on invoices. Contact: grafeio.creative@gmail.com.

These terms apply to your use of myvelvet-secret.com and all free and paid services offered on it (the "service").

2. Nature of the service

My Velvet Secret offers symbolic interpretations (tarot cards, dreams, signs) for personal reflection. Interpretations are generated with the help of artificial intelligence, based on your input and an internal library of symbolic meanings.

The service is not a prediction of the future, and is not medical, psychological, legal, or financial advice. It does not replace professional help. Results are meant as a prompt for reflection, not as fact or instruction. If you are going through a serious personal crisis, please seek professional support.

3. Who can use the service

The service is intended for adults. By registering, you confirm that you are at least 18 years old and that the information you provide (name, email address) is accurate.

4. Free and paid tiers

The first tier of each pillar (Spark for cards, Echo for dreams, Whisper for signs) is free, with a daily limit per user. In-depth readings and the Circle subscription are paid. Current prices, what each package includes, and any monthly limits are always listed on the Cards, Dreams, Signs, and Circle pages — deliberately not repeated here, to avoid the two places drifting out of sync.

5. Pricing and payment

Prices are shown in euros. Payments are processed by our external provider, Stripe (Stripe Payments Europe, Limited); My Velvet Secret never sees or stores your card details. After a successful payment you receive an invoice, also available in your account under "My space".

6. Immediate delivery and waiver of the right of withdrawal

One-time readings are generated and delivered immediately after payment. Because this is digital content not supplied on a physical medium, and its performance begins before the standard 14-day withdrawal period would expire, you must explicitly confirm before each purchase that you agree to immediate delivery and that you thereby lose your right to withdraw from the contract, in line with applicable consumer protection law. A purchase cannot be completed without this confirmation.

7. The Circle subscription

Circle is a monthly subscription that renews automatically until cancelled. You can cancel it yourself at any time via the "Manage subscription" button in My space (opens the Stripe customer portal). After cancelling, access continues until the end of the period already paid for, and no further charges are made. No refund is given for the already-paid, ongoing period.

8. Refunds

Because this is immediately-delivered digital content (see section 6), refunds are not automatic. We make an exception and issue a full refund at our discretion, or where required by law — for example, in the case of a duplicate charge, or if the service was not delivered due to a technical failure. Send a refund request to grafeio.creative@gmail.com. Partial refunds are, at this stage, handled manually rather than through an automated process. When a full refund is confirmed, the corresponding reading entitlement is revoked and a credit note is issued against the original invoice.

9. Your account and data deletion

You can delete your account and saved readings at any time from My space. Issued invoices remain on file for the legally required retention period even after your account is deleted — see the Privacy Policy for details.

10. Intellectual property

The content of the site (text, design, symbolic library) belongs to the provider or is used under appropriate license. The reading you receive is for your personal use.

11. Limitation of liability

You use the service at your own risk. The provider is not liable for decisions made based on the content of a reading, nor for interruptions caused by maintenance or by failures of third-party providers (e.g. Stripe, Supabase, Anthropic).

12. Complaints and dispute resolution

For any questions or complaints, reach us at grafeio.creative@gmail.com. For disputes we cannot resolve directly, the competent courts of the Republic of Slovenia have jurisdiction. Consumers may also submit a complaint via the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

13. Changes to these terms

We may update these terms from time to time. The date of the last change is shown at the top of this page. Where meaningful, we will also notify you of material changes by email.